Kelly was wonderful to work with. She navigated us seamlessly through the buying process and provided support every step of the way. She is always available to answer any question throughout the buying process. Awesome to work with in every way. She has earned our business and has completed many transactions with us. We highly recommend her!… [Read full reviews on Zillow]
Kelly stayed in touch with us continually throughout the whole process and made sure the seller was aware of our benefits as prospective buyers. She knows the area very well and was a pleasure to work with. Highly recommended!… [Read full reviews on Zillow]
First time homebuyers, house hunting in SoCal on a tiny budget. We searched four years through job changes and promotions and paying off debt, always feeling like we were inching closer to landing a house, yet always getting outbid.Then the pandemic hit. We watched home prices skyrocket and it was as if we were starting over. Three years later— finally caved and reached out to a buyer’s agent that had been contacting me after I requested info on a property. The agent immediately began pushing us to bid over our budget ceiling and ignored criteria for what we were looking for. After trying to convince me to drop my trusted lender and go with his, I reached out to my lender for guidance. He offered to introduce me to an amazing buyer’s agent he knew.Kelly Jones of Russell Realty Group turned everything around for us. Her insight, expertise, and sincere empathy allowed us to actually enjoy the house hunting experience for the first time. We didn’t feel pressured to make offers on properties we didn’t like. If we went “Leroy Jenkins” and suggested an offer too high, she would tell us straight up that the property won’t appraise for that price. She would walk me through complex inspection/documentation processes via text any hour of the day, and was reliably prompt to respond. We always felt like she was in our corner. Based on our budget and asks in an insane seller’s market, we were probably the toughest clients an agent could take on. I’m very happy (and relieved!) to say that we are scheduled to close escrow on 08/11/23.Kelly’s knowledge, talent, and negotiating skills won us a property we love for 5% under asking price at at time when similar properties are selling for $50K over list. Throughout the process she always listened to our needs, was thoughtful about properties she suggested, and was honest about issues she observed and how they could affect us. Most of all, Kelly stood by us long after other agents would’ve ghosted us for clients with a bigger budget. Our family will always be grateful to Kelly Jones for bringing us home at last.… [Read full reviews on Zillow]
As first time homebuyers, we were lucky to get to work with Kelly Jones and her team. She is knowledgeable, professional, and ethical. Home buying can be stressful, but Kelly helped us navigate the process with ease and confidence. She is very responsive and makes herself available for questions. She works hard behind the scenes to help resolve unexpected issues quickly. In a highly competitive market, we were able to close quickly on our dream home. We highly recommend working with Kelly!… [Read full reviews on Zillow]
Kelly is a rock star of an agent! We had never gone through this experience before and she was incredibly patient, protecting us at every step. Always in communication, 100% honest, and incredibly supportive. Every resource we needed she was there was stellar references too!… [Read full reviews on Zillow]
From start to finish everything about working with Kelly was great. She listened to what I was looking for, took the time guide me through a process I did not realize had so many layers and always was willing to take the time to explain or just allow me to process out loud. Things got complicated when an appraisal came in lower then expected. She quickly pointed out what had been missed and a new appraisal came back spot on. I can was so fortunate to have found her and am thrilled with my new home. You will not regret anything if you choose to work with her as your realtor. She truly works for and stands by her clients.… [Read full reviews on Zillow]
I am a first time home buyer. Kelly made the experience, pleasant and exciting. She helped me with any concerns I had throughout the process. I would use Kelly again for any future real estate purchases.… [Read full reviews on Zillow]
I worked with Kelly in my search for a condo in Orange County, her knowledge of the area, professionalism & responsiveness were impressive, I do strongly recommend Kelly to others who are looking to get into this property search market.… [Read full reviews on Zillow]
Hands down best experience with a Realtor! If you want some one who’s professional, timely, and truly cares about you and your experience go no further than here! Not only did she take the time ask what my needs were, she also really helped tailor the listings down for a very targeted set of results helping me find my new place in a very efficient manner.… [Read full reviews on Zillow]
Kelly was right on top of every transaction. She always knows exactly what to do and does it to the best of her ability. We always got an immediate and courteous response to every request. This is the second time she helped us get into the perfect home. Kelly is THE BEST!!!… [Read full reviews on Zillow]
We were hesitant to sell our house during the pandemic but Jeff and his team made everything so seamless and easy. From the amazing photographer to the private showings and ensuing offers, I always felt like I was getting a ton of attention and professionalism. I can't say enough good things about Jeff and I highly recommend him to anyone looking to sell their home. Oh, and they also helped us buy our next house as well and that also went amazingly well!… [Read full reviews on Zillow]
This is my second property that I intrust it to Jeff and his team, and again all process was easy and stress free to the end with a great result.Property sold for above asking price and Jeff's team was great and handle all keys of the transaction very professional to the end.Jeff and his twenty four years in business become very handy and that is way there is no surplices at the end, that is way you need agent like this on your side.Five stars all the way!… [Read full reviews on Zillow]
Jeff & his team is the most professional people (realtors) I’ve ever met,I could never not say enough about them.Every step of way went smoothly.They are helpful when we needed a better understanding on a lot key processes.They all have a great sense humor.… [Read full reviews on Zillow]
I have had 2 real estate transactions with Jeff and his team. It was all done remotely as I live in Northern Calif. My condo was bought and sold in Pasadena thru Jeff. Minimal disruption to my daughter who lived there and worked from home, constant communications, timely placed on market, 2 weekends of open house and sold at the best possible price.… [Read full reviews on Zillow]
My family recently grew unexpectedly. We weren’t quite in the place to buy right now and we were referred to Kelly to help us on our home rental search. We had been pushed around by other companies and we’re on a time limit in our current home. Needless to say, we were stressed out, big time! Kelly was an absolute saving grace. She listened to our needs and didn’t waste our time on places that wouldn’t fit our family. She understood what would work and wouldn’t work even better than we realized on our own, suggesting different floor plans and locations that actually suited us better than what we originally sought. Kelly was super quick to book us showings and really did a great job walking the residence and pointing out things that she liked or didn’t like for our particular family. We worked with Kelly for about 2 weeks before we found the perfect home, and with agent representation, we were approved quickly and without as much back and forth. The best part of this is having both Kelly and Jeff in our court for our future home purchase. They are leading us in the right direction to have everything in order when the time is right. I would absolutely recommend Jeff & Kelly to my friends and family.… [Read full reviews on Zillow]
Jeff Russell really impressed me. He is very detailed, an up-to-date realtor with the Los Angeles and Orange County market. I felt comfortable talking to him, and he helped me make the right intelligent real estate decisions. He is a man of his word, and he keeps his promises. I recommend Jeff Russell because he is just a great person, a very caring and hard working realtor. Thank you Jeff for all your input and advice. I appreciate you!… [Read full reviews on Zillow]
Made sure property could be shown while renter was resident.Helped make sure resident left at end of lease.Had professional accurate pictures of the property taken by professional photographer.Got multiple offers for my property.Counseled me on what listing price(s) I should consider.Counseled me on which competitive offer to accept.Helped with problems he had no obligation to help on.Made sure closing went quickly and accurately.In short, Russel Realty did everything in their power to get me competitive offers, and close the sale for the best offer.Not enough superlatives to describe their excellent service!!!… [Read full reviews on Zillow]
I had the pleasure of working with Jeff to rent out my home, and I couldn't be happier with the experience. Jeff is full of energy and a go-getter which is what you need to get real results. Overall, I recommend Jeff and his team for anyone in need of a realtor. They are professional, knowledgeable, and will go the extra mile.… [Read full reviews on Zillow]
Can't say enough good things about Jeff Russell and his team. His experience, strategy and negotiation skills were top notch. He held our "hands" every step of the way and got our home sold above asking price in less than a week. His team is also fantastic! I'm sure there were others behind the scenes that we are thankful for but a HUGE thank you to Kelly Jones and Joyce Ambrose also. Everyone of the (3) stayed in touch and also responded to my numerous questions and concerns immediately and every step of the way.Thanks to you all for the smooth ride!… [Read full reviews on Zillow]
We had a wonderful time working with Jeff and his team. He made the process easier than we expected and is very friendly and punctual as well as someone you can really trust. We threw some curveballs at him and he responded quickly with a new set of plans to sell our property at the highest value possible.… [Read full reviews on Zillow]
